Customer Experience & Merchandising Associate

Ross Stores; Danvers (MA); On-site; USD 30,000 - 42,000; Full time

Job summary

Ross Stores in Danvers, MA is seeking a Retail Associate to deliver a positive shopping experience. You will greet customers, maintain clean aisles, assist with merchandise presentation, and support store operations to ensure smooth daily performance.

The role emphasizes eye contact, courteous behavior, and adherence to safety and loss prevention policies, while helping customers and collaborating with teammates to achieve company standards.

Qualifications

• Effective communication with Customers, Associates and Store Leadership in a friendly, respectful manner.
• Ability to perform basic mathematical calculations used in retail environments.

Responsibilities

• Maintains a safe, clean shopping environment and follows safety policies.
• Greets customers with eye contact, smiles, and a friendly hello; assists at the register.
• Provides prompt, courteous responses to customer questions and calls Store Leadership when needed.
• Ensures accurate cash handling and follows MOS and POS procedures.
• Maintains merchandise presentation and participates in daily sizing and recovery tasks.

Skills

Customer service

Communication

Basic math

Tools

POS systems

Job description

Ross Stores in Danvers, MA is seeking a Retail Associate to deliver a positive shopping experience. You will greet customers, maintain clean aisles, assist with merchandise presentation, and support store operations to ensure smooth daily performance.

The role emphasizes eye contact, courteous behavior, and adherence to safety and loss prevention policies, while helping customers and collaborating with teammates to achieve company standards.