Customer Experience Manager - Proactive Support Leader

RXinsider LTD.; Columbus (OH); On-site; USD 85,000 - 130,000; Full time

Job summary

Safecor Health is seeking a Manager, Customer Experience to lead the customer-facing support team and deliver proactive, high-touch service from implementation through the partnership lifecycle.

You will develop CX processes, manage the customer portal, drive major projects, and ensure accurate customer data while resolving escalated needs. This role partners across Operations, Sales, IT, Quality, Regulatory, and Finance to achieve exceptional outcomes.

Qualifications

• 5-7 years in customer service, account management, or related roles in a high-touch model.
• Experience developing CX processes and scaling teams.
• Experience with CRM and ERP systems.

Responsibilities

• Lead the Customer Experience team and ensure proactive, high-touch service.
• Manage and maintain the customer portal; resolve escalated issues.
• Drive proactive communications for all customer interactions and KPIs.
• Partner with Operations, Sales, IT, Quality, and Regulatory to improve processes.
• Balance customer expectations with operational capabilities to support growth.

Skills

Leadership

Cross-functional collaboration

Communication

CRM proficiency

ERP proficiency

MS 365 proficiency

Education

Bachelor's degree in business

Tools

CRM systems

ERP systems

Microsoft 365

Job description

Safecor Health is seeking a Manager, Customer Experience to lead the customer-facing support team and deliver proactive, high-touch service from implementation through the partnership lifecycle.

You will develop CX processes, manage the customer portal, drive major projects, and ensure accurate customer data while resolving escalated needs. This role partners across Operations, Sales, IT, Quality, Regulatory, and Finance to achieve exceptional outcomes.