Customer Experience Manager

Michaels Stores; Webster (TX); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance the shopping journey in their Webster store. This role involves leading front-end operations, ensuring compliance with company standards, and fostering a customer-centric environment. You will manage a talented team, plan engaging in-store events, and uphold the brand's values. With a commitment to creativity and community, this position offers an exciting opportunity to make a significant impact in a dynamic retail setting. Join a company that values its employees and provides comprehensive benefits to support your career growth.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management and customer service.
• Ability to lead and coach a team effectively.

Responsibilities

• Manage front-end operations and customer experience.
• Ensure compliance with policies and manage team performance.
• Plan and execute in-store events and classes.

Skills

Retail Management

Customer Service

Team Leadership

Event Planning

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores.

Store - HSTN-WEBSTER, TX

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes. Maintain store recovery standards to fulfill Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; meet KPIs and manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory activities like RTV and ASN.
7. Support onboarding and training of new team members.
8. Coach customer experience team, participate in performance management, and support talent development.
9. Serve as Manager on Duty (MOD).
10. Interact respectfully with customers, promote the organization’s values, and serve as a role model.
11. Acknowledge customers, assist with locating products, and provide solutions.
12. Participate in truck unloading, stocking, and ensure safety standards.
13. Cross-train in Custom Framing sales and production; lead high-quality framing delivery when applicable.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred.

Physical Requirements & Work Environment: Standing for long periods, moving throughout the store, lifting heavy boxes, working nights, weekends, and outdoors as needed. Assistance for accommodations available.

Join a company dedicated to fueling creativity, with over 1,300 stores across North America. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for qualified individuals with disabilities. Contact Customer Care at 1-800-642-4235 if needed.