Customer Experience Manager

Aramark United States; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

The Customer Experience Manager at Aramark Refreshments Services partners with LifeWorks Restaurant Group to expand service offerings across vending, micro-market, and OCS portfolios. You will drive base business growth by managing client relationships, delivering proactive contact strategies, and ensuring profitability for assigned accounts.

You’ll lead internal training to strengthen service delivery, collaborate with cross-functional teams, and stay ahead of industry trends to proactively

Qualifications

• 1–3 years of sales or leadership experience in relevant spaces.
• Bachelor’s degree or equivalent required.
• Strong organizational and time-management skills.
• Excellent communication with clients and teams.
• Proficiency in Microsoft Office applications.
• Experience in contract-managed services is desirable.

Responsibilities

• Develop and manage relationships with a client base to drive growth.
• Upsell service solutions to target accounts for revenue growth.
• Lead internal training to improve service delivery and engagement.
• Document client visits and outline risks, opportunities, and actions.
• Forecast sales activity and revenue using CRM tools.
• Collaborate with cross-functional teams for seamless service.
• Stay informed on industry trends and introduce client enhancements.

Skills

Sales experience

Client relationships

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

The Customer Experience Manager is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction.

LifeWorks Restaurant Group in partnership with Aramark Refreshments Services delivers inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark’s national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.

Compensation Data

COMPENSATION: The salary for this position is $75,000 to $85,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

• Develop and manage relationships within an existing client base across LifeWorks Restaurant Group in partnership with Refreshments Services’ vending, micro-market, and OCS segments to support execution of growth initiatives.
• Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services.
• Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence.
• Document client visits with respect to risks, opportunities, and relevant action plans.
• Forecast sales activity and revenue achievement using sales automation/client management platforms.
• Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
• Stay informed on industry trends and innovations to proactively introduce enhancements to clients.

Qualifications

• 1-3 years of proven experience in sales, marketing, or supervisory/leadership roles, preferably in vending, micro-markets, or OCS.
• Bachelor’s degree or equivalent experience required.
• Strong organizational, time management, and leadership skills.
• Effective communication skills with clients, client customers, and internal support teams.
• Ability to adapt to changing demands and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Experience in contract-managed services is desirable.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.