Customer Experience Manager

Five Below; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below in Louisville is seeking an energetic hourly store leader to drive a WOW customer experience and keep operations running smoothly. You will train and supervise crew, manage front-end duties, and help execute merchandising to brand standards in a fast-paced retail environment.

Responsibilities include supporting the store manager, recruiting and coaching team members, maintaining store cleanliness, and ensuring safety and compliance.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact.
• Trains the crew on the BEST customer service experience.
• Leads store to achieve customer service score goals.
• Leads front end operations and merchandising to brand standards.
• Ensures front-end equipment is working and staff trained.
• Handles opening/closing procedures and store cleanliness.
• Performs store manager duties in their absence.
• Partners with store manager to recruit, train, coach, develop and supervise crew.
• Reviews corporate communications and reacts accordingly.
• Partners with leadership team in merchandising procedures.
• Performs store maintenance tasks.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Stays calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

Ensures all crew members are Wowing the Customer through personal contact with customers.

Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.

Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.

Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.

Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.

Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.

Responsible for performing store manager duties in their absence.

Partners with the store manager to recruit, train, coach, develop and supervise all crew members.

Reviews all corporate communications and reacts accordingly.

Partners with the entire store leadership team in merchandising procedures and World Recovery.

Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

QUALIFICATIONS

High School Graduate or equivalent.

College experience preferred.

Minimum 2 years of management experience.

Excellent verbal and written communication skills.

Ability to multi-task.

Creative thinking.

Ability to maintain composure under pressure.

ESSENTIAL JOB FUNCTIONS

Frequently operate cash register.

Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.

Frequently ascend/descend ladders in order to retrieve and put away stock.

Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.

Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations.

Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.

Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).

Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Must be able to remain in a stationary, upright position for 80% of the time.

Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws.

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.

Position Type: Hourly Position

Starting At: $15.00

Founded in 2002 and headquartered in Philadelphia, Pennsylvania, Five Below today has over 1,900 stores in 46 states.