Customer Experience Manager

Five Below; Atlanta (GA); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Health coverage

Financial wellness support

Personal wellness support

Job summary

A popular retail store in Atlanta is seeking an experienced Assistant Manager to lead customer service efforts and manage store operations. The position requires at least 2 years of management experience along with strong communication and multitasking skills. The role starts at $15.00 per hour and offers various benefits to support employees' wellness.

Qualifications

• Minimum 2 years of management experience.

Responsibilities

• Ensure all crew members provide outstanding customer service.
• Lead front-end operations and maintain merchandising standards.
• Train associates on equipment usage and store operations.
• Assist in recruiting and training all crew members.

Skills

Excellent verbal and written communication skills

Ability to multi-task

Creative thinking

Ability to maintain composure under pressure

Education

High School Graduate or equivalent

College experience

Job description

At Five Below, our growth is fueled by people who embrace our purpose: life is better when you’re free to let go and have fun in an amazing experience, priced so low that you can always say yes to the newest, coolest stuff! All starts with our purpose and the Five Below Way – our values and behaviors that every associate believes in.

Responsibilities

• Ensures all crew members are wowing the customer through personal contact, training crew on the B.E.S.T. customer service experience.
• Leads the assigned store to achieve and maintain customer service score goals set by the District Manager.
• Leads front‑end operations, ensuring merchandising (candy, soda, snacks) meets or exceeds brand standards.
• Maintains equipment in working order and trains associates on proper use.
• Performs opening and closing procedures, maintaining store cleanliness and readiness for customers.
• Performs store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team on merchandising procedures and recovery.
• Performs store maintenance: garbage removal, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all‑inclusive. Additional responsibilities will be determined by the Store Manager as dictated by store needs.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi‑task.
• Creative thinking.
• Ability to maintain composure under pressure.

Essential Job Functions

• Frequently operate cash register.
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5‑10 feet.
• Frequently ascend/descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers on the telephone and face‑to‑face in the store, as well as with managers and coworkers; must be able to exchange accurate information.
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
• Ability to work a flexible schedule to meet business needs, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Must be able to remain in a stationary, upright position for 80% of the time.

Position Type

Hourly

Position Starting At

$15.00

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we’ve got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new