Customer Experience Leader — Hardware Store

Ziegler's Ace; South Elgin (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

Ziegler's Ace Hardware in Illinois is seeking a Supervisor to lead a dynamic team and drive sales for top brands. The role requires daytime, evening, and weekend availability to ensure top-notch customer experiences.

As the face of the store, you will motivate staff, oversee stock and pricing, and maintain a welcoming environment for customers and team members alike. Join a passionate group and grow with a trusted neighborhood hardware retailer.

Qualifications

• Previous supervisory or leadership experience preferred.
• Excellent customer service and communication skills.
• Reliability and ability to work daytime, evenings, and weekends.
• Comfort with fast-paced retail environment.

Responsibilities

• Be the face of Ziegler's Ace Hardware: Represent our brand positively with every interaction.
• Lead with enthusiasm: Guide and inspire your team with a friendly and outgoing demeanor.
• Drive sales: Motivate your team to achieve sales goals with our best brand products.
• Create a positive environment: Ensure a professional, safe, and welcoming atmosphere for both customers and associates.
• Personalized customer service: Proactively assist customers with personalized, customized service to make their experience amazing every time.
• Efficient operations: Oversee receiving, stocking, and pricing of merchandise.
• Maintain excellence: Ensure the sales floor, stock room, and outdoor merchandise area are clean, orderly, and well-maintained.

Skills

Customer service

Sales leadership

Team motivation

Brand ambassador

Job description

Ziegler's Ace Hardware in Illinois is seeking a Supervisor to lead a dynamic team and drive sales for top brands. The role requires daytime, evening, and weekend availability to ensure top-notch customer experiences.

As the face of the store, you will motivate staff, oversee stock and pricing, and maintain a welcoming environment for customers and team members alike. Join a passionate group and grow with a trusted neighborhood hardware retailer.