Customer Experience Lead - Retail (30% Associate Discount)

External Ocean State Job Lot; Warwick (RI); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Associate discount

Wellbeing resources

Paid time off

Health benefits

FSA

Disability insurance

Accolade care

Job summary

Ocean State Job Lot in Warwick, RI is seeking a Store Specialist to deliver a positive customer experience. You will handle customer service, process complex point-of-sale transactions, and ensure maintenance and merchandising of assigned areas in line with company policies.

The role oversees assigned associates and activities, with opportunities to promote loyalty programs, maintain displays, train team members, and work a schedule that includes nights and weekends.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Retail experience

Communication skills

Availability nights/weekends

18+ age

Job description

Ocean State Job Lot in Warwick, RI is seeking a Store Specialist to deliver a positive customer experience. You will handle customer service, process complex point-of-sale transactions, and ensure maintenance and merchandising of assigned areas in line with company policies.

The role oversees assigned associates and activities, with opportunities to promote loyalty programs, maintain displays, train team members, and work a schedule that includes nights and weekends.