Customer Experience Lead - Full Time

Burlington Stores; Franklin (OH); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead to help drive front-end operations and lead associates on shift. You’ll ensure the sales floor is organized, stocked, and ready to serve customers while modeling Burlington’s values.

In this hands-on leadership role, you will work with store leadership to keep operations running smoothly and support merchandising standards. A flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• Customer service mindset and helping others.
• Ability to lead, coach, and motivate in fast-paced environment.
• Strong communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive relationships.
• Detail-oriented with operational accuracy.
• Flexible to nights, weekends, and holidays.

Responsibilities

• Lead front-end operations and deliver excellent customer service.
• Coordinate daily checkout flow and line management.
• Direct associates and adjust priorities as needed.
• Handle transactions accurately and efficiently.
• Resolve customer concerns and escalate when needed.
• Maintain workloads, merchandising standards, and safety procedures.
• Perform opening/closing duties and manage front-end coverage.
• Collaborate with leadership to address service opportunities.
• Assist with merchandise flow and stock organization.
• Reinforce company policies and procedures.

Skills

Customer service mindset

Leadership

Strong communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!

Overview:

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

• You will enjoy a competitive wage, flexible hours, and an associate discount.
• Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.
• Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $13.50 per hour - $13.50 per hour

Location 00892 - Middletown

Posting Number P1-6248375-1

Address 3455 Towne Blvd

Zip Code 45005

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $13.50 - $13.50 per hour