Customer Experience Lead - Full Time

Burlington Stores, Inc.; City of Kingston (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year ofservice

8 paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Kingston, NY. This hands-on leadership role focuses on delivering a positive shopping experience, supporting front-end operations, and guiding team members to maintain an organized, stocked sales floor.

You will model Burlington's customer-first mindset, manage daily tasks, and ensure smooth checkout processes while addressing customer concerns and driving service excellence.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Clear communication and problem-solving skills.
• Organized and able to adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate when needed.
• Ensure workload tasks, recovery, and merch standards are completed.
• Perform opening and/or closing duties as assigned.
• Support scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with leadership to address service or execution opportunities.
• Assist with merchandise flow and organization in stock areas.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service mindset

Lead and coach

Communication

Problem-solving

Organized

Team-oriented

Attention to detail

Flexibility with schedule

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!

Overview

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

What You'll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalation when needed
• Ensure workload tasks, recovery, and merch standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We're Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environment are a plus)

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$17 per hour - $17 per hour

Location

00358 - Kingston

Posting Number: P1-6248301-2

Address: 1177 Ulster Avenue

Zip Code: 12401

Position Type: Regular Part-Time

Career Site Category: Store Associate

Position Category: Retail Store

Base Pay $17 - $17 per hour