Customer Experience Lead - Full Time

Burlington Stores; Brighton (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off after one year ofservice

Paid holidays

Paid sick time

Job summary

Burlington Stores is seeking a Customer Experience Lead in Brighton, MI to drive a positive shopping experience and lead front-end operations. You will supervise associates, ensure efficient checkouts, and uphold Burlington’s customer-first mindset.

Role requires leadership, strong communication, and the ability to adapt priorities in a fast-paced environment. Part-time schedule with competitive wage and benefits available.

Qualifications

• A strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead !

Overview

As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.

What You’ll Do

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalated issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

What We’re Looking For

• A strong customer service mindset with a passion for helping others
• Ability to lead, coach, and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills
• Ability to stay organized and adjust priorities quickly
• Team-oriented with the ability to build positive working relationships
• Attention to detail and commitment to operational accuracy
• Flexibility to work a schedule that includes nights, weekends, and holidays

Experience

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You’re going to like it here!

• competitive wage
• flexible hours
• associate discount
• medical coverage
• 401(k) plan
• up to 4 hours of paid time off annually after one year of service
• up to 8 paid holidays
• paid sick time in accordance with applicable law

Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan.

Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $17.00 per hour - $17.00 per hour

Location 01735 - Brighton

Position Type Regular Part-Time