Customer Experience Lead - Full Time

Burlington; Bessemer (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead associates on shift. You will ensure a smooth checkout flow, assist with merchandise flow, and uphold Burlington’s customer-first standards across the store.

Ideal candidates bring a strong customer service mindset, leadership ability, and flexibility to work nights, weekends, and holidays. Competitive wage includes associate discount and benefits for eligible staff.

Qualifications

• What You’ll Do describes leading front-end operations and directing associates during shifts.
• Emphasis on customer service, accuracy in transactions, and merchandising standards.
• Experience in retail is preferred; nights, weekends, and holidays are required.

Responsibilities

• Lead front-end operations and oversee checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and escalate issues when needed.
• Maintain merchandising standards and organize stock and support areas.
• Troubleshoot register issues to minimize service disruptions.
• Support proper scheduling of breaks and front-end coverage.
• Partner with store leadership to address service or execution opportunities.
• Perform opening and/or closing duties as assigned.

Skills

Customer service mindset

Leadership / coaching

Communication

Problem-solving

Organization

Attention to detail

Flexibility

Teamwork

Job description

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!Overview:As a Customer Experience Lead, you’ll play a key role in delivering a positive and engaging shopping experience for our customers. You’ll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.This is a hands-on leadership role where you’ll work closely with store leadership to keep operations running smoothly while modeling Burlington’s core values and customer-first mindset.What You’ll DoLead by example to deliver excellent customer service across the storeSupport and coordinate daily front-end operations, including checkout flow and line managementDirect associates during your shift, adjusting priorities to meet business needsEnsure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)Help resolve customer concerns and escalate issues when neededEnsure workload tasks, recovery, and merchandising standards are completedPerform opening and/or closing duties as assignedSupport proper scheduling of breaks and front-end coverageTroubleshoot routine register or transaction issues to minimize service disruptionsPartner with store leadership to identify and address service or execution opportunitiesAssist with merchandise flow and maintain organization in stock and support areasReinforce company policies, safety standards, and operational proceduresWhat We’re Looking ForA strong customer service mindset with a passion for helping othersAbility to lead, coach, and motivate associates in a fast-paced environmentStrong communication and problem-solving skillsAbility to stay organized and adjust priorities quicklyTeam-oriented with the ability to build positive working relationshipsAttention to detail and commitment to operational accuracyFlexibility to work a schedule that includes nights, weekends, and holidaysExperience:1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)Come join our team. You’re going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.Base Pay: $14.00 per hour - $14.00 per hour