Customer Experience Lead – Front End & Loyalty Programs

Socket.dev; Albany (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays/vacation

Job summary

TJX Companies in Albany, OR is seeking a front-of-store leader to promote an exceptional customer experience and supervise Associates across shifts. You will model outstanding service, train staff, and ensure store standards and loyalty programs are executed with precision.

The role requires a flexible schedule, including nights and weekends, and a strong focus on merchandising, teamwork, and store performance. Join a Fortune 100 retailer with wide growth opportunities.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly to ensure a positive experience
• Communicates priorities and provides progress updates to management and Associates
• Partners with Management on Associate training needs to increase effectiveness

Skills

Customer service

Leadership

Merchandising

Communication

Training

Job description

TJX Companies in Albany, OR is seeking a front-of-store leader to promote an exceptional customer experience and supervise Associates across shifts. You will model outstanding service, train staff, and ensure store standards and loyalty programs are executed with precision.

The role requires a flexible schedule, including nights and weekends, and a strong focus on merchandising, teamwork, and store performance. Join a Fortune 100 retailer with wide growth opportunities.