Customer Experience Lead | Flexible Hours & Team Leadership

Burlington Stores, Inc.; Madison (WI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead at our Madison, WI location. You will guide front-end operations, coach team members, and ensure a positive shopping experience for customers on your shift.

This hands-on role requires strong communication, problem-solving, and organizational skills. You’ll work closely with store leadership to maintain checkout flow, merchandising standards, and safety procedures while delivering Burlington’s customer-first values.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalation issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Detail oriented

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead at our Madison, WI location. You will guide front-end operations, coach team members, and ensure a positive shopping experience for customers on your shift.

This hands-on role requires strong communication, problem-solving, and organizational skills. You’ll work closely with store leadership to maintain checkout flow, merchandising standards, and safety procedures while delivering Burlington’s customer-first values.