Customer Experience Intern

Emerson Electric Co

Austin, Northern (TX, KY)

Hybrid

USD 31,000 - 40,000

Full time

22 hours ago

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Job summary

Emerson in Austin, TX is seeking a Customer Experience Intern to understand and elevate customer pain-points across the journey, acting on those with highest impact. You will connect strategy with customer expectations to drive an effortless experience and may lead process or tool enhancements.

You will partner with cross-functional teams, develop customer-facing enablement, and deliver training to reinforce a Customer First attitude.

Qualifications

Currently pursuing a bachelor’s degree or higher from an accredited college. Preferably in Communications, Customer Experience, Business, or related field
Strong customer service skills with the ability to directly communicate with customers in a customer-centric manner
Experience in understanding and analyzing large datasets
Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work on-site in Austin, Texas
Authorized to work in the United States without sponsorship

Responsibilities

Project managing the creation and implementation of process/tools enhancements for top customer experience gaps
Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions
Facilitating and conducting Root Cause Analysis to identify drivers of performance gaps and customer issues
Implementing corrective actions to remedy poor Customer Experiences
Implementing the customer-facing survey strategy to understand customer expectations
Creating and delivering customer experience enablement training to reinforce Customer First attitudes

Skills

Customer service mindset

Analytical skills

Communication skills

Problem solving

Collaborative

Education

Pursuing Bachelor's degree (Communications, Customer Experience, Business)

Tools

Microsoft Office

Job description

We are looking for an individual with a passion for ensuring customer success to join our team! As a Customer Experience Intern, you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have the highest impact on the experience.

You will act as a connector between the organization’s strategy and customer expectations to help the business make bold decisions to foster an effortless customer experience. For the top customer experience pain points, you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way, you will elevate those around you to think Customer First through the creation and delivery of enablement material.

This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience. Come join our team!

In This Role, Your Responsibilities Will Be:

Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.
Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.
Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues.
Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.
Implementing the customer-facing survey strategy to ensure we are consistently understanding our customer’s expectations.
Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization.

Who You Are:

This role is perfect for you if: you place a high value on proactive and reactive customer facing activity. You have a strong customer service attitude, work ethic and drive to succeed. You demonstrate strong initiative and problem-solving skills. You are passionate about establishing and building relationships through exceptional communication and customer advocacy. You are energetic, enthusiastic, and maintain a positive outlook. You gain the respect of others, have an entrepreneurial spirit, and are seen as a leader. You listen attentively and are able to grasp fast-paced technical conversations. You navigate ambiguity and balance multiple stakeholder perspectives.

For This Role, You Will Need:

Currently working towards a bachelor’s degree or higher from an accredited college. Preferably in Communications, Customer Experience, Business, or related field
Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner.
Experience in understanding and analyzing large datasets.
Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.
Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc
Ability to work on-site in Austin, Texas
Authorized to work in the United States without sponsorship

Preferred Qualifications That Set You Apart:

Exposure to VOC strategy, customer journey mapping, or customer success strategies
Experience in customer or client facing roles
Project managed large projects with set deadlines and diverse team members

Our Culture & Commitment to You:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive compensation, corporate housing accommodation, relocation assistance, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Accessibility Assistance or Accommodation

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Job Info