Customer Experience Guide

Badlands Gear; Sandy (UT); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Benefits

Job summary

Badlands Gear in Sandy, Utah, is hiring a Customer Experience Guide to be the first contact for customers in-store, by phone, or email. You will learn the business from the ground up, become a trusted product resource, and help customers find the right gear for their next adventure.

You'll deliver a premium Badlands experience, build lasting relationships, and manage warranty claims with urgency and attention to detail, supporting the team as we grow.

Qualifications

• Passion for helping customers and delivering a premium experience.
• Strong communication and problem-solving abilities.
• Ability to learn products, processes, and warranty procedures.
• Team-oriented with reliable follow-through and accountability.

Responsibilities

• Create an exceptional experience for every customer in-store.
• Answer calls and emails with professionalism and product knowledge.
• Assist customers in finding the right gear for their adventures.
• Manage warranty claims with urgency and attention to detail.
• Ship replacement parts accurately and efficiently.
• Serve as a trusted product resource for customers and teammates.
• Support the team as the company grows.

Skills

Customer service

Communication

Team player

Detail-oriented

Ownership/ accountability

Tools

Microsoft Office Suite

Job description

Customer Experience | Retail & Warranty

Build the Brand. Earn the Trust. Live the Adventure.

Badlands has never been interested in following the pack.

For over 30 years, we've built gear trusted by outdoor enthusiasts when performance matters most. Today, we're building something even bigger—a premium outdoor brand defined by innovative products and exceptional customer experiences.

Every interaction shapes our reputation. Every customer is an opportunity to earn trust.

That's where you come in.

YOUR MISSION

As a Customer Experience Guide, you'll be one of the first people customers meet—whether they walk into our retail store, call, or send an email.

Your mission is simple:

Deliver an experience that reflects the quality of the Badlands brand.

You'll build relationships, solve problems, and ensure every customer leaves confident they've chosen the right company—not just the right gear.

WHERE YOU CAN GO

We're hiring someone to build a career—not just fill a position.

As Badlands grows, opportunities will continue to open across Sales, Marketing, Product Development, Operations, Leadership, and beyond.

People who demonstrate ownership, initiative, and a commitment to excellence will be the first considered for new opportunities and expanded responsibilities.

Your career here won't be defined by tenure.

It will be defined by the impact you make.

Responsibilities

WHERE YOU'LL START

Every great career starts by learning the business from the ground up.

You’ll become an expert in our products, our customers, and what it means to deliver a premium experience.

Your responsibilities include:

• Creating an exceptional experience for every customer visiting the Badlands retail store.
• Answering phone calls and emails with professionalism, enthusiasm, and product knowledge.
• Helping customers find the right gear for their next adventure.
• Managing warranty claims with urgency, ownership, and attention to detail.
• Shipping replacement parts accurately and efficiently.
• Becoming a trusted product resource for customers and teammates.
• Supporting the team wherever needed as we continue to grow.

These responsibilities are more than daily tasks—they’re the foundation for your future at Badlands.

Qualifications

WHO YOU ARE

You enjoy helping people.

You communicate with confidence and professionalism.

You take ownership, solve problems, and pay attention to the details.

You thrive in a fast-paced environment and enjoy being part of a team working toward something bigger.

You are:

• Positive and approachable.
• Organized and dependable.
• Curious and eager to learn.
• A strong communicator.
• Detail-oriented.
• Adaptable and accountable.
• Team-first.
• Proficient in the Microsoft Office Suite (Outlook, Word, Excel, and Teams), with the ability to quickly learn new systems and technology.

BONUS POINTS IF YOU

• Love spending time outdoors—whether that’s hiking, camping, backpacking, overlanding, hunting, or exploring.
• Have experience with technical outdoor gear.
• Have a background in retail, customer service, or sales.
• Take pride in creating exceptional customer experiences.

Additional Information

WHAT SUCCESS LOOKS LIKE

Success isn't measured by the number of calls you answer.

It's measured by the trust you build.

Customers ask for you by name.

Problems become opportunities.

Teammates rely on you.

Customers leave with confidence because of the experience you created.

WHY BADLANDS?

We’re building more than premium outdoor products.

We’re building a brand people are proud to represent.

If you’re looking for meaningful work, opportunities to grow, and the chance to help shape the future of a company that’s raising the standard for the outdoor industry, you’ll fit right in.

COMPENSATION & BENEFITS

We believe exceptional people create exceptional brands.

This position offers a starting annual compensation of $52,000–$58,000, depending on experience and qualifications.

In addition to competitive benefits, paid time off, and employee discounts, we’re committed to investing in people who invest in Badlands.

As our company grows, so do the opportunities to take on greater responsibility, advance your career, and make a lasting impact on one of the outdoor industry’s most respected brands.

READY TO JOIN US?

If you’re passionate about the outdoors, enjoy helping people, and want to build a career with a company that’s redefining what premium looks like—

We’d love to meet you.

We’re not hiring employees.

We’re building the team that will define the next generation of Badlands.

The gear we build earns trust in the field.

The people we hire earn trust everywhere else.

Build the Brand. Earn the Trust. Live the Adventure.

Your adventure starts here.