Customer Experience/Front End Coordinator

The TJX Companies, Inc.; Fort Wayne (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health benefits

Job summary

The TJX Companies, Inc. in Fort Wayne, IN is seeking an energetic Store Supervisor to promote an exceptional customer experience and lead a front-end team. You will mentor Associates, coordinate POS coverage, and drive loyalty program adoption while maintaining a clean, organized store.

Ideal candidates bring retail experience with some leadership exposure, strong merchandising know-how, and excellent communication and multitasking abilities. Flexibility for nights and weekends is required.

Qualifications

• At least 1 year of retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Able to multi-task.
• Excellent communication and organizational skills with attention to detail.
• Team player able to train others.
• Flexible schedule including nights and weekends.

Responsibilities

• Promotes an excellent customer experience and leads by example at front of store.
• Oversees Associates, schedules POS coverage, and coordinates breaks.
• Addresses customer concerns promptly and maintains store cleanliness.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Ensures compliance with labor laws and company policies.
• Supports safety, loss prevention, and promotions of credit and loyalty programs.
• Communicates priorities to Management and Associates and provides progress updates.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Leadership experience

Customer service

Job description

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

717 Northcrest Shopping C

Location:

USA TJ Maxx Store 0300 Fort Wayne IN

This position has a starting pay range of $14.25 to $14.75 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.