Customer Experience Engineer I/II

Split Software; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Flexible work schedule

Healthcare benefits

Internet reimbursement

Parental leave

Employee Assistance Program

Team events

Job summary

Harness is expanding its Customer Engineering team. You will own complex, often ambiguous technical issues for enterprise customers, from broken pipelines and deployment failures to misconfigurations, guiding customers toward resolution with hands-on coding and strategy.

This role suits both early-career engineers seeking hands-on production experience and experienced DevOps/SRE professionals desiring direct customer impact without leaving coding behind.

Qualifications

• Hands-on with Kubernetes, ECS, and Docker in production environments.
• Experience with at least one major cloud platform (AWS, GCP, or Azure).
• Solid understanding of CI/CD concepts and Linux networking fundamentals.
• Scripting ability (Python, Node.js, Bash) and ability to read/modify code when needed.
• Strong written and verbal communication for customer interactions and internal use.

Responsibilities

• Own customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and cloud environments.
• Contribute to customer-facing tooling and small product fixes, turning patterns into usable diagnostics or dashboards.
• Lead or participate in customer calls and screen shares, communicating findings clearly to engineers and managers.
• Build internal scripts and diagnostic tools to speed up casework and grow exposure to AI-powered tooling.
• Turn recurring patterns into run books, playbooks, and reusable templates for the broader team.

Skills

Kubernetes

ECS

Docker

Cloud platforms (AWS/GCP/Azure)

CI/CD concepts

Linux networking

Scripting (Python/Node.js/Bash)

Customer-facing communication

Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

About the Role

Join our Customer Engineering team, where you'll own complex, often ambiguous technical issues for enterprise customers, broken pipelines, deployment failures, connectivity problems, misconfigured infrastructure through to resolution, and feed what you learn back to Product and Engineering.

This role works whether you're early in your career and want to get hands‑on with real production systems fast, with mentorship built in or you're an experienced DevOps/SRE/platform engineer who wants direct customer impact without giving up hands‑on coding.

What You'll Do

• Own customer cases end-to-end on your team, triage, root-cause analysis, and resolution across Kubernetes, ECS, Docker, and AWS/GCP/Azure including occasional customer build engagements (~20–30% of time) where you'll shadow and co-build alongside a senior engineer.
• Contribute to customer-facing tooling and small product fixes alongside Product and Engineering, turning patterns from your casework into reusable diagnostics, dashboards, or bug fixes.
• Lead or actively participate in customer calls and screen shares, communicating findings clearly to both engineers and managers.
• Build internal scripts and diagnostic tools that speed up the team's casework, with growing exposure to our AI/LLM-powered internal tooling as that practice matures.
• Turn recurring patterns into run books, playbooks, and reusable templates for the broader team.

What You Bring

• 2+ years in a customer-facing engineering, DevOps, SRE, or platform role or equivalent depth from internships, personal projects, or open-source work. Depth and curiosity matter more than years.
• Hands‑on with Kubernetes, ECS, and Docker, plus at least one major cloud platform (AWS, GCP, or Azure).
• Solid grasp of CI/CD concepts and Linux/networking fundamentals.
• Scripting ability (Python, Node.js, Bash, or similar) and enough coding experience : coursework, projects, or professionals to read source code and make small, guided changes.
• Clear written and verbal communication comfortable driving a customer call and writing up findings for both engineers and managers.
• A fast learner, comfortable getting hands‑on in unfamiliar systems.

What You'll Grow Into

This team gives you a runway most CXE II roles don't:

• Leading customer build engagements independently, as you build a track record beyond shadowing.
• Contributing more deeply to internal AI/LLM tooling as the practice matures.
• Exposure to observability tooling, Infrastructure-as-Code, AI agents/MCP, and secrets management.

Work Location

• Remote - United States/Canada

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Pay transparency

$100,000 — $135,000 USD

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

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