Customer Experience Coordinator

The TJX Companies, Inc.; Walla Walla (WA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Associate contributions

medical/dental/vision

HSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

scholarship program

Job summary

Marshalls, part of The TJX Companies, is seeking a Front End Leader to oversee Associates at the store front, ensuring a positive customer experience and promoting loyalty programs. You will model great service, train staff, and help maintain a clean, organized store.

You will coach Associates on front-end operations, manage POS coverage, and support management in achieving performance goals while upholding labor laws and store policies.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong merchandising understanding and customer service.

Responsibilities

• Oversees a team of Associates at front of store delivering prompt, courteous service.
• Promotes loyalty programs and maintains a clean, organized store.
• Trains and coaches Associates on front-end principles and POS coverage.
• Addresses customer concerns promptly and communicates priorities to management.
• Ensures adherence to labor laws, policies, and procedures.

Skills

Flexibility

Merchandising knowledge

Multi-tasking

Communication

Team leadership

Training others

Retail experience

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

Applicants with arrest or conviction records will be considered for employment.

Address:

1622 West Poplar Street

Location:

USA Marshalls Store 1268 Walla Walla WA

This position has a starting pay range of $18.13 to $18.63 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. The Full Range of the position is $18.13 to $28.80 per hour.