Customer Experience Coordinator

Guardian Pharmacy, LLC; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental and Vision insurance

Health Savings Accounts

Flexible Spending Accounts

Company-paid Life Insurance

Long-Term Disability

Paid holidays and sick days

Generous vacation benefits

Job summary

Guardian Pharmacy, LLC is seeking a Customer Experience Coordinator to support the nationwide customer experience and commercial teams. This entry-level role offers exposure to leadership and opportunities to advance into Customer Experience, Sales, Account Management or other client-focused paths.

You will help coordinate projects, prepare materials, manage CRM data, and assist in lead generation and market research while collaborating across departments.

Qualifications

• Bachelor's degree required.
• 1–3 years of experience providing administrative support, coordinating projects, events, or team initiatives.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience with Salesforce or another CRM platform is a plus.

Responsibilities

• Support initiatives designed to enhance the customer experience across the organization.
• Coordinate projects, meetings, timelines, and follow-up activities to keep key initiatives moving forward.
• Assist with organizing and advancing strategic projects, including those delayed by competing priorities.
• Prepare presentations, training materials, documentation, and supporting resources for new products, tools, and customer initiatives.
• Gather and organize customer feedback, survey results, CRM activity, and other insights that support customer engagement strategies.
• Partner with Sales and Account Management leadership to support daily operations and strategic initiatives.
• Prepare customer presentations, proposals, reports, and other client-facing materials.
• Assist with projects that improve team effectiveness and customer success.
• Maintain accurate customer and account information within Salesforce and other CRM systems.
• Clean, validate, and organize customer contact data.
• Build targeted contact lists to support outreach campaigns and business development efforts.
• Research prospective customers and assist with pipeline development.
• Identify new business opportunities through market research, industry publications, competitive intelligence, and trade show leads.
• Track industry trends and share relevant insights with Sales leadership.
• Coordinate invoice processing and maintain supporting documentation.
• Schedule meetings, coordinate calendars, and manage follow-up activities for leadership.
• Assist with improving workflows and identifying opportunities to streamline internal processes.

Skills

Customer service

Communication skills

Time management

Self-motivated

Cross-functional teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Atlanta, Georgia, United States of America Extraordinary Care. Extraordinary Careers. With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.

Why Guardian Pharmacy? We’re reimagining medication management and transforming care. Who We Are and What We’re About: Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Customer Experience Coordinator Help Shape an Exceptional Customer Experience At Guardian Pharmacy, we believe superior service leads to better outcomes. As our Customer Experience Coordinator, you'll play an important role in supporting the teams responsible for delivering an outstanding experience to our customers nationwide. This is an excellent opportunity for an organized, detail-oriented professional who enjoys solving problems, keeping projects moving, and working collaboratively across multiple departments. You'll partner closely with leaders in Customer Experience, Sales, and Account Management, gaining valuable exposure to the business while helping drive strategic initiatives forward. Whether you're preparing customer-facing materials, maintaining CRM data, coordinating projects, or supporting sales initiatives, your work will directly contribute to the success of our customers and internal teams. This position is designed as an entry point into Guardian's commercial organization, providing meaningful exposure to leadership and creating opportunities to grow into Customer Experience, Sales, Account Management, or other customer-focused career paths.

What You'll Do

Customer Experience Support

• Support initiatives designed to enhance the customer experience across the organization.
• Help coordinate projects, meetings, timelines, and follow-up activities to keep key initiatives moving forward.
• Assist with organizing and advancing strategic projects, including those that have been delayed due to competing priorities.
• Prepare presentations, training materials, documentation, and supporting resources for new products, tools, and customer initiatives.
• Gather and organize customer feedback, survey results, CRM activity, and other insights that support customer engagement strategies.

Sales & Account Management Support

• Partner with Sales and Account Management leadership to support daily operations and strategic initiatives.
• Prepare customer presentations, proposals, reports, and other client-facing materials.
• Assist with projects that improve team effectiveness and customer success.

CRM & Data Management

• Maintain accurate customer and account information within Salesforce and other CRM systems.
• Clean, validate, and organize customer contact data.
• Build targeted contact lists to support outreach campaigns and business development efforts.

Lead Generation & Market Research

• Research prospective customers and assist with pipeline development.
• Identify new business opportunities through market research, industry publications, competitive intelligence, and trade show leads.
• Track industry trends and share relevant insights with Sales leadership.

Operational & Administrative Support

• Coordinate invoice processing and maintain supporting documentation.
• Schedule meetings, coordinate calendars, and manage follow-up activities for leadership.
• Assist with improving workflows and identifying opportunities to streamline internal processes.

What We're Looking For

• Bachelor's degree required.
• 1–3 years of experience providing administrative support, coordinating projects, events, or team initiatives.
• Customer service or client-facing experience is preferred.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience with Salesforce or another CRM platform is a plus.
• Strong organizational and time-management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to prioritize multiple projects and meet deadlines.
• Curious, adaptable, and eager to learn how different areas of the business work together.
• Comfortable working independently while collaborating effectively with cross-functional teams.
• Quality-minded with a natural ability to identify inconsistencies, solve problems, and continuously improve processes.

What Makes You Successful

Our ideal candidate is someone who thrives in a fast-paced environment, enjoys keeping teams organized, and takes pride in delivering exceptional work. You're proactive, dependable, and enjoy supporting others while learning new aspects of the business. Most importantly, you're excited to build relationships, contribute to meaningful projects, and grow your career with Guardian Pharmacy.

What We Offer:

• Compensation & Financial
• Competitive pay
• 401(k) with company match
• Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts
• Wellbeing Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)
• Time Off
• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce. Join us to discover what your best work truly looks like.

Guardian Pharmacy Services is one of the largest and most innovative long-term care pharmacy companies in the U.S. Our nationwide network of locally operated pharmacies delivers customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, Guardian is redefining how pharmacy care is delivered.

Guardian Pharmacy Services is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Guardian Pharmacy takes reasonable steps to protect personal information of applicants. As part of our interview and hiring process, Guardian will never ask for financial, banking, or other personal identity information via phone, email, or chat nor would we ask that you purchase equipment or gift cards as part of the hiring process. All steps in the hiring process, including interviews, will be conducted by a Guardian employee or an approved vendor. Although we may use Zoom, Microsoft Teams, other similar communication platforms, we do not conduct interviews solely via the chat function in those platforms.

For more information, please visit www.guardianpharmacy.com