Customer Experience coordinator

The TJX Companies, Inc.; Tuscaloosa (AL); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx in Tuscaloosa to lead front-end operations and deliver an outstanding customer experience. You will supervise Associates, train team members, and coordinate POS coverage while promoting loyalty programs and store goals.

Ideal candidates bring retail leadership experience, strong communication skills, and the ability to multitask in a dynamic, discount retail environment. The role offers an on-site, full-time schedule with potential for development.

Qualifications

• Flexible schedule, including nights and weekends.
• Strong merchandising techniques.
• Capable of multitasking in a fast-paced store.
• Strong communication and organizational skills with attention to detail.
• Able to adapt to changes in direction or unexpected situations.
• Team player, collaborates with peers and supervisors.
• Able to train other associates on front-end principles.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promotes an excellent customer experience at the front of the store.
• Leads associates to ensure prompt, courteous service and loyalty-program promotion.
• Trains and mentors associates on front-end principles and loyalty programs.
• Owns register assignment, POS coverage, and break scheduling.
• Addresses customer concerns promptly to maintain a positive experience.
• Ensures tasks align with store plan and priorities are set.
• Communicates priorities and progress with management and staff.
• Provides recognition and constructive feedback to the team.
• Partners with management on training needs to improve effectiveness.
• Ensures adherence to labor laws and store policies.
• Promotes safety and a safe store environment.
• Supports store shrink reduction goals.

Skills

Flex schedule

Merchandising

Multitasking

Communication

Adaptability

Team player

Train others

Retail leadership

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact.

Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

Eligible for additional benefits if meet service or hours requirements

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

2600 McFarland Blvd Ste B

Location

USA TJ Maxx Store 0649 Tuscaloosa AL

This position has a starting pay range of $13.75 to $14.25 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.