Customer Experience Coordinator

Cintas Corporation; Rocklin (CA); On-site; USD 31,000 - 38,000; Full time

Job summary

Cintas Corporation is seeking a Customer Experience Coordinator to deliver outstanding service to internal partners and customers across alarm, extinguishing, and sprinkler systems. You will answer calls, help with customer needs, schedule service, assist in account reconciliation, and prepare reports and invoices.

Key duties include coordinating with Service Managers and technicians, de-escalating issues, producing standard data reports, and dispatching technicians to meet inspection

Qualifications

• High School Diploma/GED required.
• Excellent phone demeanor and experience with customer service; answering phones and transferring calls.
• Proficiency with the Microsoft Office Suite.
• Minimum 2 years of Fire Suppression Systems experience.
• Experience reading, understanding, and creating quotes.
• Fire Certifications.

Responsibilities

• Serve as liaison regarding fire systems to support customers with accurate information.
• Schedule and dispatch technicians to customer sites based on inspections and urgent requests.
• Assist in account reconciliation, preparing reports and invoices, and securing permits as needed.
• Gather information from Service Managers/technicians to de‑escalate situations and resolve issues.
• Produce accurate reports by collecting data from standard sources.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

Job Description

The Customer Experience Coordinator provides outstanding customer service to both our internal partners and our customers through various activities using their knowledge of Alarm Systems, Portable Fire Extinguishers, Suppression Systems or Sprinkler Systems. Duties include answering customer calls, assisting with customer needs, scheduling service for customers, assisting in account reconciliation, preparing reports and invoices, securing permits, and ordering for occasional miscellaneous projects.

Requisition Number: 240804

Key Responsibilities Include

• Serve as a liaison regarding fire systems (alarm, portable extinguisher, suppression, or sprinkler) in order to support customers with relevant and accurate information.
• Carry out procedural tasks to support interdepartmental relationships and provide problem solving solutions to internal teams. Manage workload of assigned field technicians based on available work, the knowledge and skill set of technicians, and route optimization.
• Accurately assist all partners with concerns related to fire suppression systems, fire marshal issues, and more. Expected to be the main point of contact within the scheduling department for issues of this nature.
• Responsible for clearly and concisely gathering information from Service Managers and technicians to better understand or de‑escalate situations. Responsible for successfully resolving problems with customers or fire marshals using technical knowledge and professional communication.
• Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
• Use the external communications system to access required information for specified purposes.
• Provide operational support by utilizing fire suppression system knowledge to customers, vendors, and internal partners. Schedule and dispatch technicians to customer sites according to customers scheduled inspection frequency, customer requests, and emergency service calls.
• Support project managers by performing simple tasks and following established procedures related to resolution of fire suppression issues.

Skills/Qualifications

Required:

• High School Diploma/GED
• Excellent phone demeanor and experience with customer service; experience must include answering phones and transferring calls

Preferred

• Proficiency with the Microsoft Office Suite
• Minimum 2 years of Fire Suppression Systems experience
• Experience with reading, understanding, and creating quotes.
• Fire Certifications

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, Our Employee-partners Enjoy

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Compensation

A reasonable estimate of base salary for this role ranges between $22.14 - $27.89 per hour. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organization needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Office Administration

Organization: Fire

Employee Status: Regular

Schedule: Full Time

Shift: 1st Shift