Customer Experience Coordinator

The TJX Companies, Inc.; Oklahoma City (OK); On-site; USD 17,908 - 18,597; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Paid parental leave

Health insurance options

Job summary

A leading retail company is seeking a team leader in Oklahoma City to oversee store Associates and ensure excellent customer service. Responsibilities include training staff, addressing customer concerns, and executing loyalty programs. Ideal candidates will have at least one year of retail and six months of leadership experience, along with strong communication and organizational skills. The position offers a flexible schedule, must be able to work nights and weekends, and provides competitive hourly wages.

Qualifications

• 1 year of retail experience is required.
• 6 months of leadership experience is required.
• Must be able to work flexible hours, including nights and weekends.

Responsibilities

• Oversees a team of Associates to ensure excellent customer service.
• Trains and mentors Associates on customer service principles.
• Addresses customer concerns promptly to maintain satisfaction.
• Promotes loyalty programs and ensures adherence to company policies.

Skills

Strong communication skills

Organizational skills

Retail experience

Leadership experience

Multi-tasking

Job description

Job Description

Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front of the store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For

• Available to work a flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

8525 Rockwell Ave

Location

USA TJ Maxx Store 0257 Oklahoma City OK

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.