Customer Experience Coordinator

Brothers That Just Do Gutters - Capital District; New York (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

The Brothers that just do Gutters is seeking a Customer Experience Coordinator in New York to shape how customers and employees interact with our brand. This hands-on, cross-functional role spans Marketing, Sales, Operations and Customer Service to optimize every touchpoint.

You’ll help turn customer feedback into measurable improvements, create engaging content, and support programs that make every customer experience exceptional.

Qualifications

• Friendly and outgoing.
• Highly organized and detail oriented.
• Comfortable talking with customers and employees.
• Creative and willing to try new ideas.
• Curious about how businesses operate.
• Comfortable using social media and basic technology.
• Able to take photos and videos with a smartphone.
• Willing to spend time in the field.
• Problem solver who takes initiative.
• Notices details others may miss.

Responsibilities

• Work cross-functionally with nearly every department.
• Follow the customer journey from lead through project completion.
• Identify opportunities to improve communication and service.
• Monitor reviews and identify trends.
• Help develop customer appreciation and referral programs.
• Collaborate with Sales, Production, and Customer Service to resolve issues.
• Turn satisfied customers into 5-star reviewers and referrals.

Skills

Friendly demeanor

Organization

Customer communication

Creativity

Curiosity about business

Social media savvy

Phone video/photo

Field/work readiness

Problem solving

Attention to detail

Job description

Future Opening: Customer Experience Coordinator

Do you love creating great experiences?

We're looking for a Customer Experience Coordinator who believes that the little things matter.

At The Brothers That Just Do Gutters, we don't believe marketing is just ads, social media, and leads. Every interaction with a customer or employee is part of our brand.

The way we answer the phone.
The way we greet a homeowner.
The way our trucks arrive at a house.
The way an installer communicates with a customer.
The way we celebrate an employee.
All of it is marketing.

We're looking for someone who wants to help us make those experiences better.

What You'll Do

This is a hands-on, cross-functional position. You won't be sitting behind a desk all day.
You'll work with nearly every department in the company to understand how we interact with customers and employees.

Customer Experience

Help us create a customer experience that makes homeowners say:

"I've never had a contractor communicate this well."\

You’ll:

• Follow the customer journey from initial lead through completed project.


• Identify opportunities to improve communication and service.


• Monitor customer reviews and identify trends.


• Help improve follow-up processes.


• Help develop customer appreciation and referral programs.


• Work with Sales, Production, and Customer Service to solve experience issues.


• Help turn satisfied customers into 5-star reviewers and referral sources.

Employee Experience & Culture

Our employees are also customers of our company.

You’ll help us create an employee experience that makes people proud to work here.

You’ll help with:

• Employee recognition programs.


• Employee celebrations and events.


• Employee spotlights.


• Internal communications.


• Team-building activities.


• Employee feedback initiatives.


• Culture and engagement programs.


• Celebrating employee accomplishments.

You’ll spend time with employees in different departments to understand what is working and what could be better.

Learn Every Department

You’ll rotate through and work alongside:

Marketing – Learn how we generate leads and tell our story.

Sales – Understand the customer from the first phone call through the signed estimate.

Office – Understand scheduling, communication, and customer questions.

Production – Understand how jobs are planned and managed.

Installation Crews – Experience what happens at the customer's home.

Your job is to connect the dots.

You’ll constantly be asking:

"Where does the customer experience break down, and how can we fix it?"

Marketing & Content

You’ll also help tell our story.

Create and capture:

• Before-and-after photos.


• Short-form videos.


• Customer testimonials.


• Employee spotlights.


• Educational content.


• Community projects.


• Company culture content.

You don't need to be a professional videographer.

You need to be curious enough to recognize a good story when you see one.

Reviews & Referrals

Help create systems that turn great experiences into:

• Customer referrals.


• Repeat customers.

You’ll work with our teams to make asking for reviews and referrals a natural part of the customer experience.

We're looking for someone who is:

• Friendly and naturally outgoing.


• Highly organized.


• Comfortable talking with customers and employees.


• Creative and willing to try new ideas.


• Curious about how businesses operate.


• Comfortable using social media and basic technology.


• Able to take photos and videos with a smartphone.


• Willing to get out of the office and spend time in the field.


• A problem solver who takes initiative.


• Someone who notices details other people overlook.

You Don't Need to Know Gutters

You don't need years of gutter or construction experience.

We'll teach you the gutters.

What we're looking for is someone who understands people.

Someone who notices when a customer is frustrated.

Someone who recognizes when an employee deserves recognition.

Someone who sees an opportunity to make something better and actually does something about it.

You’ll have the opportunity to work directly with leadership and gain experience in:

• Marketing


• Operations


• Company culture


• Communications

This position can grow with you as the company grows.

If you believe a contractor can provide an exceptional customer experience instead of simply doing a job...

We want to meet you.

Compensation: $20.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Join Our Team at The Brothers that just do Gutters

The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.

We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.

Don’t settle for a fixer-upper career. Join us and build something great.

This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.