Customer Experience Coordinator

The TJX Companies, Inc.; Manhattan (KS); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long term disability

paid parental leave

paid holidays/vacation/sick

auto/home insurance discounts

scholarship program

adoption assistance

Job summary

Marshalls, part of The TJX Companies, Inc., seeks a front-end leader to drive outstanding customer service and supervise Associates on the sales floor. You’ll model service excellence, coach staff on loyalty programs, and manage POS coverage while upholding store standards and safety.

This role requires flexibility for nights/weekends, merchandising know-how, and strong communication. Join a Fortune 100 off-price retailer focused on growth and development.

Qualifications

• Available to work a flexible schedule, including nights and weekends.
• Strong merchandising knowledge and retail sense.
• Ability to multitask in a fast-paced store environment.
• Excellent communication and organizational skills with attention to detail.
• Team player with the ability to work with peers and supervisors.
• Capable of training other associates.

Responsibilities

• Promotes an excellent customer experience at front of store.
• Leads a team of associates and ensures courteous service.
• Trains and mentors Associates on front end principles.
• Trains on personalizing customer experience and loyalty programs.
• Manages register assignments and POS coverage.
• Addresses customer concerns promptly to ensure satisfaction.
• Ensures tasks align with store plan and priorities.
• Communicates priorities clearly to management and staff.
• Provides recognition and constructive feedback.
• Partners with management on training needs to boost effectiveness.
• Ensures compliance with labor laws, policies, and procedures.
• Promotes credit and loyalty programs and shrink reduction.
• Supports safety and maintains a safe store environment.

Skills

Flexible schedule

Merchandising knowledge

Multitasking

Communication

Organizational skills

Team leadership

Training others

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Benefits

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses

• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

1000 Westloop Place Suite 100

Location

USA Marshalls Store 1215 Manhattan KS

This position has a starting pay range of USD $13.50 to $14.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.