Customer Experience Coordinator

The TJX Companies, Inc.; Lynchburg (VA); On-site; USD 18,473 - 19,162; Part time

Benefits offered by this job

Associate discount

401(k) contributions

Paid parental leave

Job summary

A major retail corporation is seeking a Customer Experience Coordinator in Lynchburg, VA. This part-time role focuses on enhancing customer experiences and coaching Associates. Candidates should have a track record in retail and leadership and be available for flexible scheduling, including nights and weekends. Benefits include associate discounts and various insurance options.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Able to work a flexible schedule, including nights and weekends.
• Capable of responding to changes in direction.

Responsibilities

• Create a positive customer experience.
• Train and mentor Associates on front end principles.
• Address customer concerns promptly.

Skills

Strong communication skills

Organizational skills

Merchandising techniques

Ability to multi-task

Team player

Job description

Overview

Opportunity: Grow Your Career as a Customer Experience Coordinator at The TJX Companies, Inc.. TJX Companies includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx, offering opportunities to learn, thrive, and make an impact. The TJX Companies is a Fortune 100 company and the world’s leading off-price retailer.

Location: USA TJ Maxx Store 0797, Lynchburg, VA.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Pay and Schedule

The position has a starting pay range of $13.41 to $13.91 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Available to work a flexible schedule, including nights and weekends.

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Details

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Other

Industries

• Retail

Address

3405 Candlers Mtn Rd #F

Location

USA TJ Maxx Store 0797, Lynchburg, VA

TJX is an Equal Opportunity Employer. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or status in any group protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.