Customer Experience Coordinator

Socket.dev; Albany (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health benefits

Paid holidays/vacation

Job summary

TJX Companies in Albany, OR is seeking a front-of-store leader to promote an exceptional customer experience and supervise Associates across shifts. You will model outstanding service, train staff, and ensure store standards and loyalty programs are executed with precision.

The role requires a flexible schedule, including nights and weekends, and a strong focus on merchandising, teamwork, and store performance. Join a Fortune 100 retailer with wide growth opportunities.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front-end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly to ensure a positive experience
• Communicates priorities and provides progress updates to management and Associates
• Partners with Management on Associate training needs to increase effectiveness

Skills

Customer service

Leadership

Merchandising

Communication

Training

Job description

Job Description:

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-JT Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world's leading off-price retailer.

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We're Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

• Associate discount
• EAP
• smoking cessation
• bereavement
• 401(k) Associate contributions
• child care & cell phone discounts
• pet & legal insurance
• credit union
• referral bonuses
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long term disability
• paid parental leave
• paid holidays/vacation/sick
• auto/home insurance discounts
• scholarship program
• adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

2000 14th Avenue SE

Location:

USA Marshalls Store 1241 Albany OR

This position has a starting pay range of $16.55 to $17.05 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.