Customer Experience Consultant - Collision Repair

calibercollision; Miami (FL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

Weekly pay

Paid time off

Career growth

Hands-on shop experience

Job summary

Caliber Collision is seeking a Customer Service Consultant in Miami to greet customers in person or by phone, determine needs, and respond with guidance. You will support Collision Estimators with drop-offs, mapping and photographing vehicles, and arrange transportation while ensuring clear, professional communication with customers and vendors.

The role emphasizes adhering to SOPs, delivering world-class service, and contributing to efficient repairs in a production shop setting.

Qualifications

• 2+ years of customer-facing experience.
• Sales experience is a plus.
• Must have a valid driver's license.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Provide guidance and assistance as required.
• Assist collision estimators with drop-offs, mapping and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors.

Skills

Customer service

Communication

Physical stamina

Sales experience

Job description

Caliber Collision is seeking a Customer Service Consultant in Miami to greet customers in person or by phone, determine needs, and respond with guidance. You will support Collision Estimators with drop-offs, mapping and photographing vehicles, and arrange transportation while ensuring clear, professional communication with customers and vendors.

The role emphasizes adhering to SOPs, delivering world-class service, and contributing to efficient repairs in a production shop setting.