Customer Experience Consultant

Ken Garff Automotive Group; Urbandale (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision

Employee discounts on vehicle purchase

Wellness program

Job summary

Ken Garff Automotive Group seeks a Sales Advisor who thrives on helping customers and building strong relationships. You’ll engage with clients across multiple channels, maintain high satisfaction through proactive follow-up, and drive results with a persuasive, energetic approach.

No automotive or sales experience is required, and care for ethical conduct is emphasized. You’ll join a team that values resilience, challenge, and growth, with opportunities to develop in a fast-paced,

Qualifications

• Friendly and cooperative demeanor and able to connect with others.
• Persuasive with a strong drive for results.
• Must be 18 or older and authorized to work in the U.S.

Responsibilities

• Lead customers through their sales journey enthusiastically.
• Represent the dealership professionally and maintain high customer satisfaction with follow-up.
• Respond to and communicate with potential prospects (web, phone, store).
• Participate in frequent training to improve sales skills and product knowledge.

Skills

Persuasive

Education

High School Diploma or equivalent

Job description

Stew Hansen Dodge, a Ken Garff Automotive Dealership, is currently looking for a Sales Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. It’s your passion for helping others and natural ability at building great relationships that makes you successful in sales.You are a naturally persuasive individual able to motivate others and you prefer fast-paced work and lots of customer interaction. These work activities and environments energize you!Because you’re good at handling details quickly, correctly, and efficiently, you manage multiple customer relationships and their respective needs exceptionally well.

*No automotive or sales experience required!*

You should join our team if:

• You are resilient!
• You are looking for a challenge
• You want your hard work to be financially rewarded
• Bilingual a plus

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Looking for:

• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Easygoing, uninhibited, and comfortable working with others
• Persuasive with a strong drive for results
• Tolerant of uncertainty
• Prior experience in sales or customer service preferred
• Must be 18 years or older and be authorized to work in the U.S with a valid in-state driver's license and a good driving record, per company standards
• High School Diploma or equivalent

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• Wellness
• Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending
• Health Savings Account
• EAP
• Wellness Plan
• Mental Health Support
• Diabetes Management Program
• Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Sales Advisor:

• Enthusiastically lead customers through their sales journey
• Professionally represent the dealership and maintain high customer satisfaction via frequent and friendly follow-up
• Respond to and communicate with potential prospects (web lead, phone lead, store lead)
• Frequent training to develop sales skills and product knowledge

Will you join us as a new Sales Advisor?Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them?Will you listen and build trust and foster relationships?This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward.It needs you. You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.