Customer Experience Coach

Serenity-Healthcare-1; Richardson (TX); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Certification

Growth opportunities

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through a structured program, providing one-on-one support, encouragement, and accountability during scheduled sessions.

As an on-site full-time role in Richardson, TX, you’ll maintain welcoming, organized experiences, document progress, and collaborate with the team. The position emphasizes empathy, reliability, and clear communication, with paid training and certifications offered.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Skills

Verbal communication

Written communication

Interpersonal skills

Empathy

Punctuality

Job description

Customer Experience Coach

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experiencerequired.We providefull paidtrainingso you feel confident in the role.

Employment Type

Full-Time (On-site)

Compensation

$23–$30/hr + quarterly performance based bonuses.

About the Role

As a Customer Experience Coach,you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions

• Operate and monitorspecialized program tools and technology (training provided)

• Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises

• Maintainaccuratesession notes and share updates with team members

• Ensure each participant’s experience is professional, supportive, and respectful

• Follow established processes and standards tomaintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry

• CHarand professional verbal and written communication skills

• Strong interpersonal skills with patience and empathy

• Reliable, punctual, and open to feedback

• Authorized to work in the United States

• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles

• Interest in personal development, coaching, or wellness

• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year)+10 paid holidays

• Paid training and professional certification

• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.