Customer Experience Coach

Serenity Mental Health Centers; Layton (UT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

10 PTO days (15 after the first year)

401(k) retirement plan

Paid training and professional certification

Supportive, growth-focused work environment

Job summary

Serenity Mental Health Centers, located in Layton, UT, is seeking a Customer Experience Coach to help individuals develop positive habits and achieve personal goals. The role focuses on providing one-on-one support during structured sessions and creating a welcoming environment.

Ideal candidates come from customer service, hospitality, retail, education, or caregiving backgrounds. Competitive pay, 90% employer-paid insurance, and paid training opportunities are offered to ensure a supportive work environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Encourage participants through positive practices such as journaling and goal-setting.
• Maintain accurate session notes and share updates with team members.

Skills

Verbal communication skills

Interpersonal skills

Listening skills

Job description

Customer Experience Coach

Location:Layton, UT
Employment Type:Full-Time
Compensation:Competitive pay + growth opportunities

Help people move forward while building a meaningful career.

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experiencerequired. We providefull paidtrainingso you feel confident in the role.

About the Role

As a Customer Experience Coach, you’llwork directly with individuals throughout their scheduled sessions, helping them stay engaged and supported whileparticipatingin a structured program.

You’llserve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate andmonitorspecialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling,goal-setting, and mindfulness exercises
• Maintainaccuratesession notes and share updates with team members
• Ensure each participant’s experience is professional, supportive, and respectful
• Follow established processes and standards tomaintaina consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• CHarand professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year)+10 paid holidays
• Paid training and professional certification
• Supportive, growth-focused work environment

About Serenity

Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.