Customer Experience Coach

Serenity Healthcare; Alpharetta (GA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid insurance

401(k) plan

Paid training

Paid holidays

PTO + holidays

Job summary

Serenity Healthcare is seeking a Customer Experience Coach in Alpharetta to guide individuals through a structured program that builds positive habits and momentum toward personal goals. You will serve as a consistent, welcoming presence in sessions, ensuring participants are engaged, supported, and progressing.

The role emphasizes strong communication, empathy, and reliability, with paid training and meaningful opportunities for growth in a service-focused environment.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Strong verbal and written communication skills.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant's experience is professional, supportive, and respectful.
• Follow established processes to maintain a consistent experience.

Skills

Customer service

Communication

Interpersonal skills

Empathy

Reliability

Job description

Employment Type

Full-Time

Compensation

$23-$30/hr + quarterly performance based bonuses.

Help people move forward while building a meaningful career.

Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.

This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.

No specialized industry experience required. We provide full paid training so you feel confident in the role.

About The Role

As a Customer Experience Coach, you'll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.

You’ll serve as a consistent and positive presence while ensuring each person's experience is welcoming, organized, and encouraging.

Key Responsibilities

• Provide one-on-one support during scheduled program sessions
• Operate and monitor specialized program tools and technology (training provided)
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises
• Maintain accurate session notes and share updates with team members
• Ensure each participant's experience is professional, supportive, and respectful
• Follow established processes and standards to maintain a consistent experience

Requirements

• 2+ years of full-time professional experience in any industry
• CHar and professional verbal and written communication skills
• Strong interpersonal skills with patience and empathy
• Reliable, punctual, and open to feedback
• Authorized to work in the United States
• Ability to pass a background check and drug screening

Nice-to-Haves

• Experience in customer service, hospitality, retail, education, or caregiving roles
• Interest in personal development, coaching, or wellness
• Comfort working closely with individuals in a service-focused environment

Pay & Benefits

• Competitive pay with advancement opportunities
• 90% employer-paid medical, dental, and vision insurance
• 401(k) retirement plan
• 10 PTO days (15 after the first year) + 10 paid holidays
• Paid training and professional certification