Customer Experience Banker: Your Financial Concierge

Huntington Bancshares, Inc.; Niles (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, help them achieve financial goals, and proactively grow consumer and business relationships. You will balance daily transactions with excellent service and educate customers on deposit products.

The role emphasizes a disciplined sales process, referrals, and partnerships while adhering to all policies and regulations. Office-based with potential flexible arrangements may apply.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales process

Relationship management

Banking knowledge

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, help them achieve financial goals, and proactively grow consumer and business relationships. You will balance daily transactions with excellent service and educate customers on deposit products.

The role emphasizes a disciplined sales process, referrals, and partnerships while adhering to all policies and regulations. Office-based with potential flexible arrangements may apply.