Customer Experience Banker- Woodruff Road

0101 The Huntington National Bank; Milford (CT); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Huntington Bank is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow customer relationships by identifying financial goals and offering appropriate deposit and banking solutions.

Responsibilities include serving customers, educating on products, and referring to other areas to deepen partnerships, while following all security and regulatory policies. Office-based with flexible work options where applicable.

Qualifikationen

• High School diploma or GED required, Bachelor’s degree optional.
• Minimum 1 year of customer service or military admin experience.
• Cash handling experience and comfort with digital banking tools.

Aufgaben

• Provide excellent customer service and resolve issues efficiently.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow relationships via proactive follow-up and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to all policies, security, risk and regulatory requirements.

Kenntnisse

Customer service

Cash handling

Tech-savvy

Ausbildung

High School Diploma or GED

Bachelor's Degree

Jobbeschreibung

Description Summary: As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. Serves in a concierge role by servicing walk-in customers. You are responsible Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Employment Details

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No Workplace Type: Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Company Culture & Values

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way you save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity.

Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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