Customer Experience Banker - Woodbury, MN

Huntington National Bank; Iowa (LA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life insurance

Disability insurance

Retirement savings plan

Paid time off

Paid holidays

Job summary

Huntington National Bank is seeking a Customer Experience Banker to serve walk-in customers, retain and grow relationships, and proactively identify financial goals with tailored deposit, loan, and other banking products.

You will process transactions accurately, provide exemplary service, and educate customers on bank products and technology while adhering to governance and policies.

Qualifications

• High School Diploma or equivalent.
• 1 year customer service in banking or financial services.
• Bachelor’s Degree acceptable.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.

Skills

Customer service

Banking products

Sales skills

Communication

Problem solving

Education

High School Diploma

Bachelor’s Degree

Job description

Description

A Customer Experience Banker is a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Your responsibilities include:

• Providing excellent customer service and effectively resolving customer issues.


• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.


• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.


• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.


• Adhering to all operational, security, risk and regulatory policies and procedures.


• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.

Required Qualifications:

• High School Diploma


• 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role

OR

• Bachelor’s Degree

Preferred Qualifications:

• Career minded individuals that want to join an organization where they can gain experience and build a career. Huntington provides career paths and development plans to get you where you want to go


• Bachelor’s Degree


• Cash handling skills preferred but not required


• Comfort with technology such as mobile services and online banking services is a plus

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

No

Workplace Type:

Office

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$22.00-$24.00 Hourly

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.