Customer Experience Banker (Plymouth, MN)

0101 The Huntington National Bank; Iowa (LA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Life and disability insurance

Retirement savings plan

Paid leave programs

Paid holidays and PTO

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You’ll retain and grow consumer and business relationships by identifying needs, recommending deposits and other banking products, and handling transactions accurately with strong service.

This role emphasizes proactive outreach and cross-unit collaboration. You’ll operate in a fast-paced branch environment, balance daily transactions, and uphold all policies while delivering a

Qualifications

• High School Diploma or GED required; 1+ year customer service or related experience, or Bachelor’s degree.
• Preferred: 1+ year in banking, financial services, or goal-driven retail sales.
• Comfort with technology such as mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Explain consumer deposit products and services clearly to customers.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.
• Demonstrate sales, service, relationship management, banking, communication, and presentation skills.

Skills

Customer service

Sales

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Cash handling

Mobile banking

Online banking

Job description

Description Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status:

(Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Office Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

$22.00-$27.50 Hourly The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education.

Benefits:

• In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Equal Opportunity Employer:

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:

Visit Huntington's Career Web Site for more details.

Reasonable Accommodations:

Reasonable Accommodations Reasonable Accommodations

About Huntington:

Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.

If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [e-mail]

Visit Huntington:

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

Accessibility:

We endeavor to make this site accessible to any and all users.

EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice