Customer Experience Banker-(Part-Time 30-35/hrs with Benefits)(Lansing, MI)

Huntington Bancshares, Inc.; Lansing (MI); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Customer Experience Banker, where you will empower customers to achieve their financial goals. In this role, you will serve as a Financial Concierge, building and nurturing relationships with both consumer and business clients. Your proactive approach in identifying customer needs and recommending suitable banking products will be key to your success. Enjoy a collaborative team environment that values your input and fosters personal growth. This position offers a blend of in-office and flexible work arrangements, making it an exciting opportunity for those looking to thrive in the banking sector.

Qualifications

• Minimum 1 year of customer service experience or military service.
• Comfort with technology and banking services is preferred.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Identify opportunities to grow customer relationships through sales.

Skills

Customer Service

Sales Acumen

Relationship Management

Communication Skills

Problem Solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online Banking Services

Mobile Services

Job description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

1. Providing excellent customer service and effectively resolving customer issues.
2. Being proficient in understanding and educating customers on consumer deposit products.
3. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
4. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
5. Adhering to all operational, security, risk and regulatory policies and procedures.
6. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
7. Other duties as assigned.

Basic Qualifications:

1. High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

1. 1 year or more in customer service in banking, financial services or goal driven retail sales.
2. Cash handling skills.
3. Comfort with technology such as mobile services and online banking services.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type: Office

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.