Customer Experience Banker - Park Ridge

0101 The Huntington National Bank; United States; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Retirement savings plan

Paid leave and holidays

PTO

Job summary

Huntington National Bank in the United States is seeking a Customer Experience Banker Non NMLS to serve walk-in customers, retain and grow consumer and business relationships, and proactively identify financial goals while recommending deposits and banking products.

This role emphasizes accurate transaction processing, adherence to policies, and a strong focus on customer service in an office setting. Compensation is hourly with strong benefits and growth opportunities.

Qualifications

• High School Diploma or GED required; 1+ year customer service or military admin experience or a Bachelor's Degree.
• Preferred: 1+ year in customer service in banking or financial services or goal-driven retail sales.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through disciplined sales processes and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales process

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

Description Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No

Workplace Type

Workplace Type: Office

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range

Compensation Range: $23.00-$26.00 Hourly.

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and education.

Benefits

• In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Accessibility and Accommodations

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Reasonable Accommodations: Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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