Customer Experience Banker - Monticello, MN

Huntington; Monticello (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them achieve their financial goals.

You will retain and grow consumer and business relationships by identifying goals, recommending deposits and loans, and educating customers about bank products and technology. This role emphasizes service, accuracy, and a disciplined sales approach.

Qualifications

• High School Diploma or GED required with 1+ year of customer service or military service, or a Bachelor's Degree.
• Preferred experience in banking, financial services, or consumer sales.
• Cash handling skills and comfort with technology like mobile and online banking.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposit products and lending options.
• Proactively identify opportunities to grow relationships through a structured sales process, follow-up, and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to all operational, security, risk, and regulatory policies.
• Demonstrate strong communication and presentation skills; perform other duties as assigned.

Skills

Customer service

Sales skills

Communication

Problem solving

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking

Mobile banking

Job description

# **Description****Summary:**Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.**Duties and Responsibilities:*** Providing excellent customer service and effectively resolving customer issues.* Being proficient in understanding and educating customers on consumer deposit products and consumer lending.* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.* Adhering to all operational, security, risk and regulatory policies and procedures.* Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.* Other duties as assigned.**Basic Qualifications:*** High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.* Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.**Preferred Qualifications:*** 1 year or more in customer service in banking, financial services or goal driven retail sales.* Cash handling skills.* Comfort with technology such as mobile services and online banking services.**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeHuntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.