Customer Experience Banker (Kalkaska, MI)

Huntington National Bank; Kalkaska (MI); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A leading financial institution in Michigan is seeking a Customer Experience Banker to enhance customer relationships through outstanding service and support. In this role, you will act as a Financial Concierge, helping customers meet their banking needs. Responsibilities include educating customers on products, resolving issues, and identifying opportunities for growth. Ideal candidates have strong customer service skills, ideally with experience in banking or retail. This position offers a supportive team environment focused on success and engagement.

Qualifications

• Minimum of 1 year customer service experience required.
• Experience in banking or retail sales preferred.
• Familiarity with cash handling and technology is beneficial.

Responsibilities

• Provide excellent customer service and resolve issues effectively.
• Educate customers on deposit products and services.
• Identify and grow customer relationships through sales processes.

Skills

Customer service

Sales acumen

Relationship management

Education

High School Diploma or GED

Bachelor's Degree

Tools

Online banking services

Job description

Overview

Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You will process customer transactions accurately and efficiently and balance daily while providing exemplary customer service.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelors Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status: Yes = not eligible for overtime pay; No = eligible for overtime pay.

Workplace Type: Office

Our Approach to Office Workplace Type: Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.