Customer Experience Banker- Dundee, MI

Huntington; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington in Dundee, MI is seeking a Customer Experience Banker to serve walk-in customers, process transactions accurately, and balance daily cash while delivering exceptional service. You’ll identify financial goals, promote deposit products, and expand relationships through a disciplined sales process, referrals, and strong teamwork.

This role emphasizes customer care and regulatory compliance. Strong communication, comfort with mobile/online banking, and a proactive mindset will help you

Qualifications

• 1 year of customer service in banking, financial services or goal-driven retail sales.
• High School Diploma or Bachelor’s Degree suffices.
• Comfort with technology such as mobile and online banking is a plus.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Process transactions accurately and balance daily cash.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through a sales process and referrals.
• Adhere to all operational, security, risk and regulatory policies.
• Promote referrals to deepen partnerships with other bank areas.

Skills

Customer service

Sales skills

Cash handling

Banking knowledge

Education

High School Diploma

Bachelor’s Degree

Tools

Core banking system

Job description

## Customer Experience Banker- Dundee, MIApplyremote type: Officelocations: Dundee, MItime type: Full timeposted on: Posted Todayjob requisition id: R0074545# **Description**Dundee, MI Branch - Summary: Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.Duties & Responsibilities:* Providing excellent customer service and effectively resolving customer issues.* Being proficient in understanding and educating customers on consumer deposit products.* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.* Adhering to all operational, security, risk and regulatory policies and procedures.* Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.**Required Qualifications:*** 1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role* High School DiplomaOR* Bachelor’s Degree**Preferred Qualifications:*** Bachelor's Degree* Cash handling skills preferred but not required* Comfort with technology such as mobile services and online banking services is a plus**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.**Note to Agency Recruiters:** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.### About Us*Welcome to Huntington!*At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better.And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact.Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking.Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter.If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout*We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to* *[e-mail]*