Customer Experience Banker - Columbiana

Huntington National Bank; Columbiana (OH); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Huntington National Bank is hiring a Customer Experience Banker Non NMLS in an office setting. This role focuses on delivering outstanding customer service, educating customers on deposit products, and expanding relationships through a disciplined sales process.

The position emphasizes proactivity in identifying customer needs, handling transactions accurately, and maintaining regulatory compliance, balancing daily work, and supporting branch goals.

Formación

• High School Diploma or GED with 1 year of customer service or military service in an admin, contracting, civil affairs, or similar role, or a Bachelor's Degree.
• Bachelor's degree may substitute for required experience.
• Preferred: 1 year+ in customer service in banking or financial services.

Responsabilidades

• Providing excellent customer service and resolving customer issues.
• Educating customers on consumer deposit products.
• Growing customer relationships through a disciplined sales process and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to operational, security, risk and regulatory policies.
• Demonstrating sales, customer service, relationship management and banking knowledge.

Conocimientos

Customer service

Sales

Relationship management

Communication

Educación

High School Diploma or GED

Bachelor's Degree

Herramientas

Mobile banking apps

Online banking

Descripción del empleo

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk‑in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Description

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk‑in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow‑up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status

Yes = not eligible for overtime pay, No = eligible for overtime pay

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in‑office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Immigration & Sponsorship

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full‑time basis.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice

Visit Huntington's Career Web Site for more details.