Customer Experience Banker-(Battle Creek, MI)

0101 The Huntington National Bank; Battle Creek (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Huntington Bank in Battle Creek seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You help clients reach financial goals by recommending deposits and other banking products while accurately processing transactions and balancing daily activity.

The role focuses on growing consumer and business relationships through a disciplined sales process, proactive follow-up, and referrals, with emphasis on service quality and policy adherence.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ year in customer service or related role; banking experience a plus.

Responsibilities

• Provide excellent customer service and resolve issues with customers.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow customer relationships through proactive engagement and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies, security, risk, and regulatory guidelines.
• Demonstrate strong sales, service, and relationship management skills.

Skills

Customer service

Sales

Relationship building

Communication

Financial knowledge

Cash handling

Tech-savvy

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Description Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications:

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications:

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Exempt Status:

No

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout

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Reasonable Accommodations

Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds.

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