Customer Experience Banker

Huntington Bank; Cranberry Township (Butler County); On-site; USD 36,000 - 52,000; Full time

Job summary

Huntington Bank in Cranberry Township, PA, is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge. You will identify financial goals and recommend deposit, loan and other banking products while processing transactions with accuracy and courtesy.

Grow relationships through a structured sales process, educate customers on online and mobile banking, and collaborate with colleagues to deepen partnerships.

Qualifications

• High School Diploma or GED required; Bachelor's degree preferred.
• 1 year of customer service experience or military service is acceptable.
• Comfort with mobile and online banking platforms and technology.

Responsibilities

• Provide excellent customer service and resolve issues for walk-in customers.
• Educate customers on consumer deposits, loans and related products.
• Grow customer relationships through a disciplined sales process and referrals.
• Explain and promote online and mobile banking services; assist with transactions.

Skills

Customer service

Sales process

Cash handling

Tech savvy

Banking products

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

## Customer Experience BankerApplyremote type: Officelocations: Cranberry Township, PAtime type: Full timeposted on: Posted Todayjob requisition id: R0073701# **Description****Summary:**Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.**Duties and Responsibilities:*** Providing excellent customer service and effectively resolving customer issues.* Being proficient in understanding and educating customers on consumer deposit products and consumer lending.* Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.* Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.* Adhering to all operational, security, risk and regulatory policies and procedures.* Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.* Other duties as assigned.**Basic Qualifications:*** High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.* Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.**Preferred Qualifications:*** 1 year or more in customer service in banking, financial services or goal driven retail sales.* Cash handling skills.* Comfort with technology such as mobile services and online banking services.**Exempt Status: (Yes** = not eligible for overtime pay) (**No** = eligible for overtime pay)No**Workplace Type:**OfficeOur Approach to **Office** Workplace TypeCertain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.Huntington is an Equal Opportunity Employer.Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.**Note to Agency Recruiters:** Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.