Customer Experience Associate I – Retail

Family Dollar; Parma (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Family Dollar in Parma, Ohio is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, and protect company assets while keeping the store stocked and presentable.

The role requires strong customer service, communication, and organizational skills, with the physical ability to lift 30–50 lbs and stand for extended periods. Join a team that values safety and customer care.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail or similar environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift 30–50 lbs and perform physical tasks like walking, standing, bending.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and company assets.
• Keep the store well-stocked and replenish merchandise.
• Receive merchandise and unload trucks for stock replenishment.
• Ensure a positive, safe, and respectful environment for customers and staff.
• Maintain cleanliness of the store, bathrooms, floors, and overall presentation.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Decision making

Follow instructions

Education

High school diploma or equivalent

Job description

Family Dollar in Parma, Ohio is seeking a part-time Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, and protect company assets while keeping the store stocked and presentable.

The role requires strong customer service, communication, and organizational skills, with the physical ability to lift 30–50 lbs and stand for extended periods. Join a team that values safety and customer care.