Customer Experience Associate, Hospitality, French Speaking - Part Time

RH; Corte Madera (CA); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

RH in Corte Madera, CA is seeking a Customer Experience Associate to deliver exceptional service and craft a luxury experience for every guest exploring RH Interior Design. You will remove obstacles, educate clients, and connect them with the right design solutions.

You will engage high-end clients, maintain discretion, and collaborate with store leaders to exceed expectations, drive loyalty, and contribute to revenue through in-depth product knowledge and polished communication.

Qualifications

• 1+ years of experience in Customer Service, luxury retail preferred.
• Poise and confidence when interacting with high-end customers and maintaining confidentiality.
• People- and relationship-driven approach with a service mindset.
• Driven to deliver first-class service and exceed customer expectations.
• Ability to manage multiple priorities with strong organizational skills.
• Excellent verbal and written communication with exceptional attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce and Google Apps.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsabilités

• Live RH values and represent the brand through polished communication and professionalism.
• Engage with customers to identify needs and connect them with the best design solutions.
• Collaborate with cross-functional partners and Leaders to exceed customer expectations.
• Build brand loyalty and revenue by possessing strong product knowledge and processes.
• Educate potential design customers on RH Interior Design services and offerings.

Connaissances

Customer service

Luxury retail

Communication

Problem solving

Organization

Relationship building

Attention to detail

Outils

Mac OS

iOS devices

Microsoft Office

Salesforce

Google Apps

Description du poste

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.

The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Represent the RH brand through polished communication, personal appearance and professionalism
• Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
• Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
• Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
• Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
• Qualify and educate potential design customers on services offered by RH Interior Design

OUR REQUIREMENTS

• 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

• Ability to travel to the nearest gallery as needed