Customer Experience Associate — Flexible Scheduling & Growth

Waterway Gas & Wash Company; Highland Park (IL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Free carwashes

Fuel discounts

Retail store discounts

Tuition Assistance up to $4k/year

Advancement and cross training

Flexible scheduling

Job summary

Waterway Gas & Wash Company in Highland Park, IL is seeking Customer Service Associates to greet customers, sell car wash services, memberships, and retail items at the Highland Park location. You will work rotating outdoor and indoor duties with a friendly team, flexible schedules, and opportunities for advancement; tuition assistance up to $4k per year, and perks like free car washes.

No experience required; training provided; valid driver's license required; join a promotable, people-focused

Qualifications

• No experience required. Experience in customer service, retail, or sales preferred.
• Current and valid driver's license.
• Professional demeanor, behavior, and appearance in accordance with company policy.
• Ability to perform all essential functions safely without endangering oneself or others.
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

Responsibilities

• Provide excellent and timely customer service to create a pleasant experience for customers.
• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Car Washes – identify customer needs and present complimentary solutions.
• Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
• Additional purchase options – offer additional purchase options of retail merchandise or services in the convenience store.
• Maintain a safe, clean and organized environment inside and outside areas.
• Keep merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately.

Skills

Friendly demeanor

Customer service orientation

Sales skills

Tools

POS systems

Job description

Waterway Gas & Wash Company in Highland Park, IL is seeking Customer Service Associates to greet customers, sell car wash services, memberships, and retail items at the Highland Park location. You will work rotating outdoor and indoor duties with a friendly team, flexible schedules, and opportunities for advancement; tuition assistance up to $4k per year, and perks like free car washes.

No experience required; training provided; valid driver's license required; join a promotable, people-focused