Customer Experience Associate - Flexible Hours & Fast Checkout

Walgreens Co.; Antioch (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Walgreens Co. is seeking a Customer Experience Associate to deliver a distinct and delightful shopping experience in our store. You will engage customers, operate the cash register, process transactions, and assist with product recommendations and returns.

You will maintain clean displays, support photo services and web order pick-up, and help keep the store well merchandised. Flexibility with evenings and weekends is required.

Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.
• Provides courteous, friendly, fast, and efficient service at the register; processes transactions, returns, refunds, and exchanges as needed; makes product recommendations.
• Keeps counters and shelves clean and well merchandised; takes inventory and prices merchandise as required; maintains store appearance.
• Implements asset protection procedures to identify and minimize loss; ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays; completes resets and revisions as directed.
• Assists with separation of food items and stock rotation; supports stock management and restocking.
• Has working knowledge of store systems and store equipment; assists in the photo area (digital passport photo, poster print, etc.)
• Assumes web pick-up responsibilities and delivers orders to customers; supports store operations and customer service.
• Assists with exterior and interior maintenance and maintains a neat store condition.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager.

Skills

Customer service

Cash handling

Communication skills

English fluency

Job description

Walgreens Co. is seeking a Customer Experience Associate to deliver a distinct and delightful shopping experience in our store. You will engage customers, operate the cash register, process transactions, and assist with product recommendations and returns.

You will maintain clean displays, support photo services and web order pick-up, and help keep the store well merchandised. Flexibility with evenings and weekends is required.