Customer Experience Associate - Entry Level

Uniting Holding; Austin (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands‑on customer service experience

Performance‑based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

62ML is seeking a personable and customer-focused Customer Service Representative to assist customers, answer questions, and help create a positive experience at every interaction. This entry-level position is ideal for someone who enjoys working with people, learning new skills, and contributing to a supportive team environment.

As part of our team, you will respond to product inquiries, explain options clearly, maintain records, participate in training, and collaborate to meet daily service

Qualifications

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Respond to questions about products, services, and company offerings.
• Assist customers with routine questions, requests, and concerns.
• Explain product and service information clearly and professionally.
• Identify customer needs and recommend appropriate options.
• Support customer follow-ups and relationship-building activities.
• Assist with customer engagement and promotional initiatives.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback and recurring questions to team members.
• Help maintain a welcoming and professional customer environment.
• Collaborate with team members to meet daily service goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Listening skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Job description

62ML is seeking a personable and customer-focused Customer Service Representative to assist customers, answer questions, and help create a positive experience at every interaction. This entry-level position is ideal for someone who enjoys working with people, learning new skills, and contributing to a supportive team environment.

As part of our team, you will respond to product inquiries, explain options clearly, maintain records, participate in training, and collaborate to meet daily service