Customer Experience Associate

010 Weis Markets, Inc.; Wright Township (PA); On-site; USD 28,000 - 32,000; Full time

Job summary

Weis Markets in Wright Township, PA is seeking a Customer Experience Associate to greet customers, answer questions, and resolve concerns in a polite, professional manner. You will operate checkout equipment, scan items, and ensure accurate charges while following store policies.

This role emphasizes cash handling, bagging, sanitation, and adherence to health, safety, and tobacco/alcohol sale guidelines. No prior experience is required; training covers procedures, PPE usage, and coworker

Qualifications

• Customer service experience is a plus but not required.
• Must be able to perform essential duties with or without accommodation.
• Education and/or experience completed or working towards a High School Diploma or GED.

Responsibilities

• Greet customers and answer questions in a polite, professional manner.
• Operate front-end checkout, scan items, and ensure accurate charges.
• Bag merchandise and place items in customers' carts while maintaining efficiency.
• Maintain cash drawer accuracy and handle cash, checks, electronic payments, and coupons.
• Follow store policies and health/safety guidelines, including tobacco and alcohol sale rules.
• Keep department clean, organized, and compliant with PPE usage and safety procedures.
• Assist in other departments as needed to support store operations.

Skills

Customer service

Cash handling

Polite communication

Education

High School Diploma or GED

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 237 South Mountain Blvd.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is responsible for the functions below, in addition to other duties as assigned:

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Education and/or experience completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Equal Opportunity Statement

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

Company Culture

At Weis Markets, we firmly believe that together, we can achieve anything! Recognizing that our associates are the backbone of our company, it’s a fact that as our associates grow, opportunities are created for others! Being a family company, we’re always looking for friendly and energetic people to join our team to bring creativity and insight to help our company and communities we serve continue to grow and prosper. Known for talent development at all levels, Weis provides growth and endless career opportunities for people at all stages in life!